Lagos — Since Maevis Limited was sacked from Murtala Mohammed International Airport, Lagos Friday passengers have been experiencing difficulty in check-in, Daily Trust can report.
The Common User Terminal Equipment of Maevis was shut down and individual airlines had to resort to the manual process of visual identification of the passengers before issuing them boarding passes.
A visit to the airport by our correspondent showed some sort of chaos and tension as passengers had to do their check-in and boarding issues manually.
Long queues are observed in almost all counters.
Many passengers expressed displeasure over the delays.
A passenger, Ibrahim Audu, told our correspondent he was not happy spending about two hours just to check-in, an exercise that never took him more than 30 minutes before now to complete.
Another passenger, Mr. Philip Owolabi, told some journalists that he wasn't happy with the development at the airport stressing that he had to wait for about two to three hours on the queue before he could checked-in.
"I am not happy to spend up to two to three hours on the queue before I can be checked-in. How can you spend over three to four hours on the queue all because you want to check-in. It is not done like this all over the world," he said.
Since the new check-in provider, SITA took over from Maevis Limited they had to do their Airport Operations Management System manually pending when they will get their own system. Passengers may have to wait for a while before they can be checked-in automatically.
Another passenger who simply identified himself as Austin affirmed that the manual check-in procedure has taken Nigeria backward where countries like Ghana and other West African countries were doing their check-in process automatically with digital procedure.
In 2007 Maevis signed the concession agreement with the Federal Airport Authority of Nigeria to provide easy passenger boarding, easy profiling of passengers and comprehensive security checks. The concession agreement was for 10 years, renewable for another five years
The Common User Terminal Equipment of Maevis was shut down and individual airlines had to resort to the manual process of visual identification of the passengers before issuing them boarding passes.
A visit to the airport by our correspondent showed some sort of chaos and tension as passengers had to do their check-in and boarding issues manually.
Long queues are observed in almost all counters.
Many passengers expressed displeasure over the delays.
A passenger, Ibrahim Audu, told our correspondent he was not happy spending about two hours just to check-in, an exercise that never took him more than 30 minutes before now to complete.
Another passenger, Mr. Philip Owolabi, told some journalists that he wasn't happy with the development at the airport stressing that he had to wait for about two to three hours on the queue before he could checked-in.
"I am not happy to spend up to two to three hours on the queue before I can be checked-in. How can you spend over three to four hours on the queue all because you want to check-in. It is not done like this all over the world," he said.
Since the new check-in provider, SITA took over from Maevis Limited they had to do their Airport Operations Management System manually pending when they will get their own system. Passengers may have to wait for a while before they can be checked-in automatically.
Another passenger who simply identified himself as Austin affirmed that the manual check-in procedure has taken Nigeria backward where countries like Ghana and other West African countries were doing their check-in process automatically with digital procedure.
In 2007 Maevis signed the concession agreement with the Federal Airport Authority of Nigeria to provide easy passenger boarding, easy profiling of passengers and comprehensive security checks. The concession agreement was for 10 years, renewable for another five years
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