KANSAS CITY, MO (KCTV) - The party was billed as one of Kansas City's biggest and best bashes to celebrate the end of 2014, but the event at Hangar 9 wound up as one of the area's worst New Year's Eve parties.
There was much anger Thursday after checked coats and other items turned up missing from a private New Year's Eve party at Starlight Theatre.
Party goers told KCTV5 that dozens of coats went missing when the KC Bartenders party ended at 2 a.m.
Hangar 9 and their promotions company are apologizing after the fiasco and pledging to work with customers.
Some attendees believe too many tickets were sold and not enough planning occurred. Some party goers reported being inadvertently maced and seeing their items stolen or lost. Others were trampled in the melee.
"It was just a mess," said one party goer who asked to remain anonymous.
The party was advertised as an evening of sophisticated revelry and unprecedented style, but party-goers say it was anything but that. Food and drinks were in short supplies and lines were long.
Devin Hughes says the party ran out of alcohol and food hours before midnight. Her date paid $150 per ticket.
"You spend $150 on a ticket you're not having a very good time if you aren't getting what you paid for," Hughes said.
Her night started like many others. She was unable to get onto the Hangar 9 shuttle from 816 Hotel because it were over crowded. When she arrived about 9:30 p.m., she says the food her date paid for was gone and the hangar was packed.
"If there was a fire there's no way in heck we would have been able to get out of there," Hughes said. "The atmosphere was anxiety ridden because all you could do was stand in line."
After midnight, the more than 1,500 guests attempted to leave. But many couldn't get their coats because the coat check area was overwhelmed by departing guests.
She said party goers frustrated over Hangar 9's service started to get violent.
"Men started throwing punches at each other and yelling and I got knocked to the ground," Hughes said. "I was personally pushed to the ground and trampled over coats."
The Kansas City Police Department responded to Hangar 9 after midnight and broke up the crowd with pepper spray. Hughes says after waiting for a shuttle home for hours she was initially dropped off miles from her hotel.
"I am very unhappy, I would never go back to this event again," Hughes said. "And I don't think they should have it again."
Tickets cost between $80 and $200.
Some guests want a refund, but the Hangar 9's vice president of operations said the organization isn't sure how to handle those requests. Joe Perez, a former Chiefs receiver, said Thursday that organizers are deeply concerned about the issues and are investigating the problems. KCTV5 could not reach Perez on Friday.
Hangar 9 began hosting the NYE parties five years ago. The initial 1,500 tickets were sold out, but apparently more were later sold for the 2014 version. The party is a fundraiser for the airline museum. The proceeds go toward restoration and operating costs.
Frustrated party goers went to the National Airline History Museum to search for their belongings. Some were reunited with them while others were not. One coat was found in the mud on the property.
"We gave them four coat tickets and they came back with three coats," said Matt Lugo who was trying unsuccessfully to find his wife's missing coat. "It was pretty chaotic."
He said his wife is upset because the coat had sentimental value.
Mike Florez is having to have his vehicle towed from the parking lot because his coat is missing with his keys inside.
"I got a new coat for Christmas and wore it to this event. My number was 295... They gave me a hangar with no coat on it," he said. "I didn't have a spare, which means I may have to tow my car to the dealership, which is an additional expense. Then I'll have to get the other keys that were on the car key replaced."
He said it's an upsetting situation.
"It was suppose to be a classy event. I paid pretty good money for it," Florez said. "It was hectic. People were shoving. There was no order at all. In the crowd, people were getting maced."
He said the museum staff has tried to help, but he certainly won't return to the event next year.
Perez issued the following statement on Thursday to KCTV5:
"On behalf of the staff and others involved in the Hangar 9 NYE Party at the National Airline History Museum, we would like to thank everyone who came out to celebrate and show their support. Some of the staff and volunteers did however encounter issues beyond their control, which resulted in some of our guests having less than exceptional experience. We never intended to provide anything less to our guests at one of Kansas City's most amazing venues. We are currently receiving feedback and learning of issues that some of our guests encountered. We are working collectively and diligently to address each of them. Thank you for your patience. If you have any concerns or would like to provide us feedback, please email us at email@example.com."
The National Airline Museum posted the following statement on its Facebook page:
"We here at the National Airline History Museum are deeply regretful for the events of last night. We are deeply concerned and an investigation is underway.
"We have rounded up all of the lost items that we have found and we invite anyone who may have lost a coat or other item to come to the museum tomorrow (Friday) between 9 a.m. and 5 p.m. We will make every effort to return lost item to their rightful owners. You can call 816.421.3401. Please be patient. If you get the answering machine, it will be because we are with another guest searching the lost and found and will get back to you promptly.
"We ask those who may have mistakenly taken the wrong coat or an additional item by mistake to please return to us so that we can get it to its rightful owner.
"We appreciate your patience and cooperation in this effort."
Story and Video: http://www.kctv5.com
KANSAS CITY, Mo. - The complaints over a New Year's Eve party continue two days after partygoers described the event as chaos .
Dozens returned to the venue to reclaim items on Friday that were left behind because they gave up on the more than an hour-long wait at coat check.
Now some attendees like Ryan Rummel want their money back.
"The idea of what we bought didn't meet the expectations of what was given," Rummel said.
The Hangar 9 New Year's Eve party was advertised to be one of Kansas City's hottest events.
Some paid up to $200 to attend, expecting drinks, food and transportation.
"I think the party should have been called Murphy's Law because what could have gone wrong went wrong with everything," Julie Klinko, who worked as a bartender at the event, said.
She expected to cash in on the big crowds, but instead she received plenty of complaints after the event ran out of drinks long before midnight.
"Tickets were way over sold" she said. “So it wasn't compensated in the liquor, and, as a bartender, that's my income for New Year's Eve, and we ran out of liquor at 10 o'clock."
Klinko was hired by promotions company KC Connections. Joe Perez, a Hangar 9 New Year's Eve Party promoter, also worked with event staff.
The event organizers rented the hangar from the National Airline History Museum located at the Kansas City Downtown Airport.
41 Action News called Perez and went to his restaurant, Artego Pizza, but were told he was tied up in meetings all day.
No one with KC Connections responded to our call, and there was no way to leave a message.
They no longer have offices at either of the two addresses listed online.
Perez did issue this comment, saying in part:
"We never intended to provide anything less to our guests at one of Kansas City's most amazing venues."
Klinko doesn't blame KC connections for the mess, only Perez.
"I feel bad for them," she said. "I feel like he hired them, left it on them and then was just like, okay take care of them."
She's not only upset for her losses in tips, but also for customers.
"I think it was just very unfortunate for us as workers to deal with supplies," she said. "So it makes us look stupid and then for the customers, they're not getting their money's worth."
Perez posted customers can email firstname.lastname@example.org with complaints.
A spokesperson from the museum said they're still dealing with getting people the belongings they left behind.
The museum is posting updates on its website and working with the organizers of the event to see whether partygoers will be recompensed.
Story and Video: http://www.kshb.com
KANSAS CITY, Mo. — Two days after a huge New Year’s Eve bash at Hangar 9, party goers are still returning to the National Airline History Museum. They came not for the memories, but for their belongings.
Tickets cost $80 to $200 that included drinks, food, and complimentary coat-check with full security. But the stylish evening quickly turned into nightmare.
“Some people next to me were pepper sprayed, they were crying,” said Grant Rossman, who came looking for his girlfriend’s coat.
When Rossman described the early hours of 2015, he said it was a mob scene, especially in the coat check area. He said his girlfriend was assaulted while trying to find her jacket.
“She was grabbed by her shirt and thrown to the ground,” said Rossman.
The problems extended beyond lost possessions.
“Champagne and other types of alcohol that were promised were hard to come by,” said Jake, who also came looking for a coat on Friday.
“Shuttles, food line, drink line. Everything was a wait,” added Matt Lugo about the party.
The National Airline History Museum issued an apology online and even started an investigation. Some party goers aren’t blaming the venue.
“It’s more of the promoter and who was in charge of the party who is hiding in the shadows right now,” said Jake,
Some who showed up looking for lost items walked away empty handed because their coats weren’t there, likely taken by others by mistake and not returned.
“It feels terrible. I think the right thing to do is refund the ticket price,” said Rossman.
Story and Video: http://fox4kc.com
KANSAS CITY, Mo. - Attendees of Hangar 9’s New Year’s Eve party are questioning the event's organization and security following reports of lost items and unruly crowds.
“It was the most poorly organized party that I have ever been to - in Kansas City or even at a friends' house that would host it,” Vinur Kaul, who attended the party with her fiancé, said.
She was so frustrated with long wait times for the shuttle, the coat check and the bar that she left well before midnight.
The day after the event, party goers took to social media to complain about lost coats and items left inside the coats, such as IDs and keys.
Someone even created a Hangar 9 NYE 2014 Complaints Facebook page for people to post their grievances and attempt to locate lost items.
The National Airline History Museum posted a statement on the Facebook Event Page after the event:
We here at the National Airline History [Museum] are deeply regretful for the events of last night. We are deeply concerned and an investigation is underway.
We have rounded up all of the lost items that we have found and we invite anyone who may have lost a coat or other item to come to the museum tomorrow between 9am and 5pm. We will make every effort to return lost item to [their] rightful owners. Tomorrow [Jan. 2], you can call 816.421.3401. Please be patient. If you get the answering machine, it will be because we are with another guest searching the lost and found and will get back to you promptly.
We ask those who may have mistakenly taken the wrong coat or an additional item by mistake to please return to us so that we can get it to its rightful owner.
We appreciate your patience and cooperation in this effort.
The museum said it will keep the event page live to communicate with guests of the event and will be the best source for current information.
Kaul said she’s hoping to get her $80 ticket refunded. (Attendees who bought their tickets online paid $100).
“The damage is done, and they're never going to be able to give us this time back, so what they really need to be able to do is own up to the mistakes that they have made and compensate people appropriately,” Kaul said.
Story, Comments and Video: http://www.kshb.com
KANSAS CITY, Mo. —The National Airline History Museum says it is "deeply regretful" that items were lost during a New Year's Eve party.
A Facebook page called "Hangar 9 NYE 2014 Complaints" gained almost 500 likes by 8 p.m. New Year's Day. Many people there complained about poor security and losing jackets from the coat check.
The museum posted an apology on the Facebook event page called "Hangar 9 New Year's Eve." In part, it says "We have rounded up all of the lost items that we have found and we invite anyone who may have lost a coat or other item to come to the museum (Friday) between 9 a.m. and 5 p.m."
Joe Perez, a Hangar 9 New Year's Eve Party staff member and former Chiefs player, also e-mailed a statement to KMBC 9 News late Thursday. In it, Perez said, "We would like to thank everyone who came out to celebrate and show their support."
The e-mail continued:
"Some of the staff and volunteers did however encounter issues beyond their control, which resulted in some of our guest having less than exceptional experience. We never intended to provide anything less to our guests at one of Kansas City's most amazing venues. We are currently receiving feedback and learning of issues that some of our guests encountered. We are working collectively and diligently to address each of them."
The museum posted on Facebook that an investigation is underway. Its post also asked for patience. The museum also posted that people with lost items can call (816) 421-3401 during business hours. Perez said that people can e-mail email@example.com with any other concerns.
- Original article can be found at: http://www.kmbc.com