Wednesday, March 09, 2016

Hundreds of complaints filed against Allegiant Air last year

ALBUQUERQUE —Airport officials announced Tuesday that Allegiant Airlines will soon be offering extremely cheap flights at the Albuquerque International Sunport this June.

According to data compiled by the United States Department of Transportation, passengers filed hundreds of complaints against Allegiant Air in 2015.

For the entire year, 629 complaints were filed. Out of those complaints, 197 were for flight problems, 153 were for ticketing and booking, and 130 were for customer service and refunds.

So how does that stack up against other airlines at the Sunport?

Southwest Airlines, which is a popular player at the Sunport, had 754 complaints filed by passengers last year.

Southwest has nearly ten times more planes than Allegiant.

Southwest has 712 planes, while Allegiant has 84. If you divvy it up, Allegiant had seven complaints per plane in 2015, while Southwest only had 1 complaint per plane.

Some passengers at the Sunport said they would gladly give Allegiant a shot.

"I might try them once to get my own personal opinion, and then we'll go from there," Sasha Sanchez said.

Others, however, said they'll need a little more convincing.

"I would do a lot of investigation before considering them," Georgene Wright said.

Allegiant Air sent Action 7 News a statement about the complaints, saying, "Our goal is always to operate a safe, reliable airline while offering our travelers access to affordable, nonstop service."

It continues saying, "We are always striving to be better and collect feedback from our travelers after every trip."

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