The Jetstar imposter tells this NSW man to give up.
A woman is told not to expect sales and fork out for a full-priced airfare.
Jetstar has been forced to clean up a public relations mess after an internet prankster impersonated the budget carrier's Facebook page and turned on customers.
The prankster set up a fake but official-looking page for the airline and set about firing off blunt, condescending responses to customer queries.
Screenshots of some of the exchanges were captured around 7.30pm (AEDT) last night — but Jetstar caught on and posted an explanation around 11pm.
"Thanks for your message," the prankster wrote to one woman who posted a question asking if Jetstar planned to have a sale on Melbourne-to-Gold Coast flights.
"No. Dont (sic) be such a tight ass and pay the full price. Its cheap anyway."
A mother who posted a lengthy complaint after being incorrectly advised she could take her children's strollers "right up to the gate" was given a similarly dismissive reply.
She described being forced to check-in the prams and carry her two toddlers around the airport for two hours with her husband.
But the Facebook imposter was unsympathetic.
"This is a 'comment box' not 'write a long story' box. Please shorten it and send to someone who cares. Thanks."
Another Jetstar customer describing a problem was told to "give up", while another woman who lamented that her flight details had been changed was told her flight had now actually been cancelled.
Late last night Jetstar explained it had been the victim of a prank.
"Hi Everyone, You might have noticed that there have been some inappropriate responses to your feedback on our Facebook pages today," a statement on the airline's official Facebook page said.
"Unfortunately, someone has made a fake Jetstar Facebook and they've been impersonating us. We are currently working with Facebook to get this resolved."
Source: Facebook, Jetstar
http://news.ninemsn.com.au
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