Tuesday, August 29, 2017

United Airlines teams with Amazon to introduce new travel service

United Airlines is teaming up with Amazon and the online retailer's widely-praised Alexa-enabled Amazon Echo devices to make several aspects of the travel experience easier on the Chicago-based airline.

Amazon has just introduced a new "United skill" for the retailer's Echo devices at the Amazon website.

When the United skill is enabled on Echo devices, United customers will be able to check in for their flights and inquire about various aspects of their flights, including flight status and the range of amenities, such as Wi-Fi availability, on a particular flight.

United becomes the first U.S.-based airline to offer an Alexa skill. And the Chicago-based carrier wasted no time this morning pointing out that the new service in conjunction with Amazon is yet another way the airline is making the travel experience easier for its customers.

Noted Praveen Sharma, vice president of digital projects and analytics at United: "Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures. Introducing the new skill to check in and view flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or take a moment to breathe as they get ready for their upcoming flight."

United Airlines is a unit of United Continental Holdings.

Original article ➤ https://www.bizjournals.com

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