Sunday, July 16, 2017

Malindo Air leaves almost entire flight's luggage behind in Bali

Over 60 passengers aboard an Malindo Air flight from Bali to Brisbane have been left stranded without their baggage after the airline left it behind.

The flight was scheduled to leave Denpensar at midnight (AEST) today, but was delayed for two hours as technicians tried to work out what the pilot described as a "weight discrepancy" aboard the plane.

Passengers who'd already boarded the flight were forced to wait as ground crew sorted out the issue. On board, all three toilets we also out action, as Malindo Air technical staff fixed that issue too.

Just before 2am, the pilot told passengers they had "fixed the weight issue" and departed. But it wasn't they arrived at Brisbane International Airport five hours later, and passengers were waiting at the baggage terminal that they realised their bags were missing. 63 passengers had no baggage at all.

Passenger Ashlee Perry and her husband Amit Chacko had just gotten married in Bali.

"We saw about 14 people pick up their luggage, then that's it, the carousel stopped," Mr Chacko said.

"They called out overhead, there are no more bags, and to please see baggage services."

"They had tried to make my wife, Ashleigh check in her wedding dress back in Indonesia too. Luckily, she refused."

His wife, Ashlee was furious.

"We sat on the plane for nearly two hours waiting! And no way to communicate with our pickup in Brisbane!"

"Then the staff were so rude telling us no where to put my wedding dress. She told me to squish it the luggage area with other people bags."

"Then comes back later after seeing me upset and says ok we will put it at the front and I'm like 'what we'll it's too late now it's already squished up there!'"

"Then we land and this happens with bags with no communication to us or anyone! More waiting and frustration! By this time I'd had no sleep and food was disgusting. And we all just see the pilots and staff leaving with theirs bags ok!"

It's unclear whether airline staff unloaded the baggage back in Indonesia to correct the "weight issue", or the luggage just never made it on the flight.

Malindo Air in Australia nor its headquarters in Malaysia, could be contacted for comment.

Balinese journalists working for 9NEWS said Malindo Air intends to fly their luggage on another flight out tonight to Brisbane.

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