Passengers onboard a plane that caught fire mid-flight have hit out at the airline operator
for insisting their safety was not at risk.
Flybe has received
stinging criticism for the remarks, which came shortly after the
twin-engine turboprop carrying 80 people made an emergency landing at
Belfast International Airport.
The airport's response to the
crisis was also condemned last night, with those caught up in the drama
calling for an urgent review of is emergency procedures.
Passengers
told of their horror at seeing flames billow from an engine midway
through the flight from Glasgow to Belfast, but in a statement after the
drama on Tuesday evening, Flybe said that flight BE130 was "diverted to
Belfast International Airport due a small engine fire, which was
extinguished before landing".
The airline added: "At no time was
the safety and well-being of passengers compromised. Flybe operates its
fleet of aircraft in strict compliance with all manufacturers'
guidelines."
Passengers said they were stunned by the remarks.
Quintin
Oliver, a lobbyist who was on the flight, said: "We had a fireball
outside our window and they say we were not at risk? Why call a Mayday
then?"
The flight, with 76 passengers and four crew aboard, was
diverted from its scheduled landing at George Best Belfast City Airport,
instead touching down at Belfast International. This was due to that
airport's longer runway.
An investigation into what caused the engine fire is under way.
After
the incident, some passengers voiced concerns that a number of them had
to escape by jumping six feet from the back of the plane onto the
runway, as there were no rear stairs.
They also told of a scene of alarm and confusion on the aircraft, which continued when the plane touched down.
Mr Oliver said the airport must review its response to the emergency, which he said was "far from five-star".
He
said the aircraft left Glasgow at 6.20pm with the emergency occurring
about halfway into the flight, around 15 or 20 minutes from landing.
"When
there is a fire you would expect somebody to take the lead, and I
didn't get that sense," he said. "There was a looseness there. It could
have been more professional and it was certainly not a five-star crisis
communications textbook case."
Another added: "We did feel a little worried when people were running onto the grass. Some people were running behind the plane.
"There seemed to be no point of meeting or coming together. That's when it got a wee bit scary - who was in charge?"
Ten fire engines and nine ambulances were tasked to the airport when the alert was raised.
Andrew
McConnell of Flybe yesterday told this newspaper: "Safety of our
customers is absolutely our priority in these circumstances and the
plane will be out of commission.
"We are very concerned at the
impact on the customers who were affected by this incident last night.
There are fire extinguishers within the engine systems and that is why
we were aware that the fire was put out before the plane landed."
A
spokeswoman for Belfast International Airport said: "The airport
immediately invoked emergency procedures. The airport fire service met
the aircraft on landing, assisted the passengers off the aircraft and
moved them to safety while the fire was extinguished. Our teams
constantly train for this type of incident and their professionalism at
the scene was clearly in evidence."
The airline says:
“Flybe
can confirm that flight BE130 from Glasgow to Belfast City diverted to
Belfast International Airport due a small engine fire which was
extinguished before landing. At no time was the safety and well-being of
passengers compromised”
A passenger says:
“They said it was a small fire but it was definitely not a small fire. It was obvious that it was a pretty full-blown engine fire. Had there been a couple of older ladies on the flight, they would have busted their legs jumping out of the plane at the back”
Story and Video: http://www.belfasttelegraph.co.uk
Flybe de Havilland Dash 8-400, G-FLBC, Flight BE-130
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