Manama, Feb 16 (ANI): In a
blow to India's national carrier Air India, angry non-resident Indians
from the UAE have complained about the poor services of the carrier,
including frequent cancellations, delays and schedule cut-backs.
This
has come in light of a reported heated spat between the staff and the
passengers, mostly NRIs, of an Air India flight from Abu Dhabi to Kochi
months ago, which led to the pilot raising a hijack alarm, and the
arrest of six passengers facing hijack charges, Gulf News reports.
Passengers
of the flight, which included pregnant women and children, complained
about facing several hours without food, water and air-conditioning as
the flight was delayed because of bad weather, the report added.
This
is one of the many complaints against Air India. According to a NRI
Farhan, a frequent Air India flyer from Dubai, the carrier has no
concept of customer service or customer loyalty program.
Complaints about pending refunds following last-minute cancellations also crop up with alarming regularity, the report added.
However,
Air India's Regional Manager for the Gulf, Seema Srivastava said that
according to their current figures, Air India has an excellent on-time
performance out of UAE.
Srivastava further said that the national
carrier has an edge over other airlines because of its wide
connectivity and network, along with attractive fares. (ANI)
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