No refund for cancelled Air India flight: Passenger booked on cancelled Air India Express Flight to Trivandrum sent on a merry chase to get refund

Dubai   --   A passenger on an Air India Express flight that was cancelled in September has yet to receive his refund despite tireless efforts.
 
Aggrieved passenger Lawrence Armstrong told XPRESS that he was at his wits’ end as the airline was making him run from one office to another without doing anything to refund the ticket he booked on a Dubai-Trivandrum flight on September 20.

“I was informed via an e-mail and a text message on my phone three days in advance that the flight has been cancelled and as per their instructions, I went online and cancelled my ticket. But I did not get any e-mail confirming the cancellation. Since then I’ve made numerous calls to their offices in the UAE and India; sent several e-mails to their customer care but no one has bothered to respond,” Armstrong said.

The low-cost airline operated by India’s national carrier Air India has often drawn flak from Gulf passengers for arbitrary cancellations and poor customer service.
 
When his numerous phone calls and e-mails did not yield results, Armstrong decided to visit the Air India office in Dubai.

However, his pursuit for the ticket refund was far from over as the airline staff asked him to visit the airline’s office at Dubai airport. “At the airport office, the staff told me that they can only update the PNR status of passengers and hence I should approach their Mumbai office. When I called them, they informed me that my PNR number is not yet cancelled in their system.” Armstrong said though the Air India Express office in Mumbai cancelled his PNR on November 15 and promised to refund the ticket money within 10 days, the amount has not yet been credited to his account.

When XPRESS contacted the airline, the Air India manager confirmed through an e-mail that the matter has been forwarded to the Mumbai office for prompt action.

Source:   http://gulfnews.com