Wednesday, September 17, 2014

Airlines scrambling to get passengers out of Cabo

Airlines are scrambling to get stranded passengers home from Cabo San Lucas, a popular Mexican resort destination hit hard by Hurricane Odile earlier this week.

Flights to and from Cabo have been canceled all week and it is not clear when they will resume. US Airways, which offers daily flights from Phoenix, has canceled flights through Saturday, Sept. 20.

On Thursday, US Airways and American Airlines, which merged in December, plan to operate several special rescue flights to bring passengers from Cabo to Phoenix and Dallas/Fort Worth.

Southwest Airlines operated rescue flights from Cabo today to accommodate customers from Southwest and merger partner AirTran Airways. Neither airline offers non-stop service to Cabo from Phoenix but there are connecting flights via Orange County, Calif.

The Southwest rescue flights went to Los Angeles International Airport, where flights will be arranged to travelers final destination. The airline said it will schedule additional rescue flights if needed.

After Southwest posted the news on Facebook, travelers cheered the  news.

Alaska Airlines operated a rescue flight on Tuesday.

For travelers with tickets to or from Cabo in the near future, airlines are allowing flight changes without penalties. There is fine print, however, including set travel periods for the new flights.

US Airways today extended its travel waiver for Cabo San Lucas passengers for travel through Oct. 15, underscoring the damage and uncertainty in the region.

The initial waiver only covered flights scheduled through Sept. 30. Travelers who bought tickets to Cabo today or earlier can change their travel dates and destination to anytime through Nov. 20 at no charge. Those who want to reschedule their trip between Nov. 21 and Aug. 1 might have to pay any fare difference from the original price of their ticket.
 
The airline said passengers looking to change their trips should call 800-428-4322 or go to usairways.com/manageyourtrip.

Southwest's waiver covers travelers holding tickets for travel through Sept. 30. The airline said travelers with questions about their Cabo reservations should call 800-435-9792.

Other airline waivers for travel to Cabo San Lucas:

Alaska Airlines

American Airlines

Delta Airlines

- Source:  http://www.azcentral.com

 
 

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