Thursday, January 10, 2019

Missouri Rips Air Ambulance Companies For Charging 'Jaw-Dropping' Fees To Patients In Emergencies

One patient was billed more than $100,000 after being transferred out of state for treatment of encephalitis.

Another got a bill for $25,000 after being kicked by a horse, which caused a traumatic eye injury requiring hospital treatment.

A third was socked with a bill for more than $24,000 after a trip to a nearby hospital following a motor vehicle accident.

Those bills for helicopter air ambulances, which provide emergency services for critically ill patients, were among examples cited in a report released Tuesday by the Missouri Department of Insurance, Financial Institutions and Professional Registration.

The report found that air ambulance companies billed Missourians nearly $26 million for services in 2017 – leaving patients on the hook for $12.4 million after coinsurance, copays and deductibles.

“That’s kind of a jaw dropper to us in terms of how much we’re talking about,” said Angela Nelson, director of market regulation at the insurance department and head of the team that produced the report.

“On average it was about $20,000 per individual,” Nelson said. “That’s an incredible amount of money for most Missouri families.”

Nelson’s team was unable to say how much of the $12.4 million in unpaid bills was collected from patients.

"However, these data indicate that the problem is widespread and impactful on Missourians," the report stated. 

Among the report's key findings:

Many air ambulance services are not “in-network” providers, meaning insurers aren’t in a position to negotiate to keep their prices down.  

Medicare reimbursement rates for air ambulance services range between $3,368 and $6,404 and Medicaid reimbursements average $2,253. In contrast, private health insurers were billed an average of $41,321, of which they paid an average amount of $23,087.

Many air ambulance companies “have adopted fairly aggressive collection strategies, such as placing liens on homes or garnishing wages.” Nelson’s team found 184 Missouri court records since 2012 involving lawsuits by air ambulance companies. The majority were collection actions.

In Missouri, 13 air ambulance services operate out of 36 bases, according to the report. That puts most areas in the state within 20 minutes of a base.

The largest company is Air Evac, with 13 bases scattered throughout the state. The company was responsible for 3,570 transports in 2017, about a third of all air ambulance transports that year.

Other companies include those affiliated with hospitals such as Children’s Mercy in Kansas City.

Air Evac’s spokesperson was on vacation and could not be reached for comment. Matt Daugherty, a spokesman for another large air ambulance company, LifeFlight Eagle, said its CEO was unavailable today but forwarded a position statement by the Association of Critical Air Transport, a group made up of air and ground ambulance providers.

Acknowledging reports of patients receiving exorbitant bills, the group said it was “very concerned about the lack of consumer protections for patients who often lack the basic information to make meaningful choices about their transport, care and service charges.”

The group went on to say that it supports federal legislation to enhance consumer protections for air ambulance patients and to amend the Airline Deregulation Act so that states can regulate air ambulance prices, which the act currently prohibits.

Prices have doubled nationwide

A report in 2017 by the U.S. Government Accountability Office found that median prices charged for helicopter air ambulance services in the United States doubled between 2010 and 2014, from $15,000 to $30,000 per transport. Meanwhile, the consumer price index increased by only 8.5 percent.

Because of insufficient data, however, the GAO was unable to say to what extent patients were dinged by “balance billing." That's the difference, billed to the patient,  betwen the provider's overall charge and the insurer's payment. 

“This idea of hospitals, doctors, air transport providers getting to dictate price that they don't negotiate is unique in health care,” said Dr. Kevin A. Schulman, a professor of medicine at Stanford University.

Schulman co-authored an op-ed piece on Wednesday in STAT, a health news website, about air ambulance pricing, which the authors described as “staggering” and “outrageous.”   

“In every other market, you go to the auto mechanic, say, and they say it’s $20 for an oil change and if we have to do anything else, we're going to have to call you and get you to approve the price,” Schulman told KCUR in a phone interview.

“In contract law, if you provide a service and you don't negotiate a price, you're entitled to compensation for your service. But the compensation you're entitled to is called the market price and the issue in health care is that there is no market price because there are no prices.”

High fixed costs

Air ambulance companies say their prices are dictated by their high fixed costs and the need to offset low reimbursement rates from Medicare and Medicaid. The GAO reported that officials of one company said operating a single air ambulance helicopter requires a staff of 13 – four pilots, four nurses, four paramedics and a mechanic – in order to maintain round-the-clock readiness and the ability to deploy at any time.

On the other hand, as the GAO report notes, air ambulance providers are not subject to the price competition that typically occurs in competitive markets because patients have no say in how and by whom they’re transported and can’t avoid out-of-network providers.

Schulman said consumers shouldn’t be held responsible for what he said was an overinvestment in air ambulance supply.

“If they made a bad choice as managers in terms of how much capacity they wanted to bring on the market, consumers shouldn't have to bear the brunt,” Schulman said.   

NPR in September cited the case of Dr. Naveed Kahn, a radiologist, whom Air Evac billed $56,603 for a 108-mile trip to a Fort Worth, Texas, hospital after the all-terrain vehicle he was driving toppled and landed on his left arm. His insurer paid $11,972 after initially refusing to pay anything; Khan was billed for the remaining $44,621.

NPR noted that the industry is dominated by a handful of companies, mostly owned by private equity firms, that have expanded dramatically. As a result, too many air ambulances sit idle too much of the time.

“I’m not that old, but we didn’t have 13 air ambulance providers when I went to medical school,” Schulman said, referring to the number of companies operating in Missouri.

“And so the fact that people potentially over-invested in capacity because they could charge very high prices and there was no market discipline is not the patient’s fault.”

Nelson, of the Missouri insurance department, said her agency is limited in what it can do to bring prices down other than respond to consumer complaints. Since 2013, it has received 128 complaints or questions about air ambulance services, she said, and in 23 cases the department helped them recover a total of $560,000.

“We do work in an advocacy role on behalf of those consumers to see if there’s any assistance that we can provide,” Nelson said. “Even if ultimately we don't have the authority to order an air ambulance transport company to take the amount paid and walk away.”

Original article can be found here ➤


  1. Too often the helicopters are used when surface transport would have been adequate.

  2. I was billed $41,000 for an 18-minute flight to a St. Louis trauma center following a motorcycle accident (not my fault). A volunteer firefighter called in an Air Evac (Air Evac Lifeteam based in Missouri) because I was knocked out. I had no apparent broken bones or bleeding. I was wearing a full-face helmet. I managed to get on my feet for a while, so I wasn't paralyzed. The helicopter is based 100 feet from the local hospital's ER, but I was scooped up by the helicopter without first going into the ER. I was released the next day. My insurance paid $12,000 and I was billed the remaining $29,000. These companies are starving vultures, willing to chew on anyone that's vulnerable. Regulate them!


  3. I'm afraid the fox has been watching the hen house in this industry too long. It's time for government regulation *sigh*.

  4. We should be able to enter into a national registry "NO MEDICAL AIR TRANSPORT"

  5. If free enterprise reigns in too and a few more people volunteered to offer air ambulance services as part 135, either by small plane or helicopters, the price might drop dramatically. Especially if run by pilots who would charge fairly.

    The author above fails to recognize it is in fact the mountains of governmental regulations that make up part 135 that represent a culling of the available services and running of those operations only by deep pocketed venture capitalists that take no chance. And keep in mind a single hell crash is generally fatal and results in multi million $$$ settlements for each victim. Not fun.

    I would think 1/2 or 1/4th the price would be legitimate, considering any part 135 Robinson 44 costs $300-500 per hour to operate (and that was years ago... and for turbines please multiply by 10. Add a risk/liability factor and extra equipment for something that would need 10-20 million invested upfront. The personel on standby that is still paid. etc...

    In "An Eclectic Mind" the author laments that only a few people REALLY know the cost to operate those birds, and sometimes she gets calls of people offering just the cost of gas and other nonsense.

    The danger is likewise here and I am just a fixed wing guy but one has to avert Dunning Krueger.

    I would say 10-12k for a ride would be fair. And yes only for situations where time is of the essence.



    11-Jan-2019 and for perpetuity.

    I, James E. Byrd refuse to allow or pay for any air medical transport service of any kind.

    If my directive is not followed the individual(s) and/or organization incurring this service on my behalf will be fully responsible for any and all billed air medical services.

  7. Apparently, lawyers have figured out a way to not only chase ambulances but to operate them, as well.

  8. The Opt Out "No Medical Air Transport" idea is the best idea yet.

  9. I’m a fixed wing air ambulance pilot and I agree that air ambulance is used WAY too often. The problem that I see is this: medical practitioners (i.e. doctors, nurses, EMTs) are required to provide the highest level of care possible and this includes using air ambulance for patient transportation. It’s easy to Monday morning quarterback and say “yeah that kid could have gone by family car” but what if the responsible doctor makes that call and somehow the kid dies enroute to the hospital? Then the doctor is held negligent and the attorneys have a field day. If he calls our in our crew then he has done his very best and it would be very difficult to find him negligent.

    As I see it this, and many other societal ills, are caused by our out-of-control tort system. Want evidence? Visit Las Vegas where probably 50% of the billboards advertise tort attorneys promising “the highest possible settlement”. What medical practitioner wants to take a risk in this environment.

  10. Maryland used to do a great job with just a couple of State Police choppers