The biggest travel
headache is getting stuck in a long airport line, and travelers think
it's time that airports did something about it.
In a survey of
more than 2,000 travelers, 93% said they want airports to warn them
about delays and wait times at gates, security checkpoints and customs
and passport lines.
More than half of the travelers surveyed
(53%) said they would even allow airports to anonymously track their
mobile device to give them alerts about wait times they face as they
walk through the facility, according to the survey by FlightView, a
website that provides real-time flight information.
Cincinnati/Northern
Kentucky International Airport was among the nation’s first this year
to install the technology to track smartphones and other electronic
devices to gauge and display airport gridlock. About 90% of the world’s
airports expect to install similar technology by 2017, according to a
study by an airline technology company.
“I think airports are
starting to realize they can offer more information,” said Katherine
Wellman, vice president of marketing at FlightView. “It’s a nice
customer service.”
Source: http://www.latimes.com
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