Tuesday, December 02, 2014

Cape Air resolves ‘technical issues’

SAIPAN – A number of passengers found themselves again in a bind last weekend as Cape Air decided to cancel flights.

Flights for Friday night and Saturday morning were cancelled; however, the airline tried to assist them by transferring them to other airlines so they could proceed with their journey.

In a statement, Cape Air/United Express said: “Cape Air/United Express flights from Guam to Saipan on Nov. 28 and 29, operating an ATR42 aircraft, were either cancelled or delayed following a technical issue.”

The airline said normal operations resumed Nov. 30.

“Our customer service teams in both Guam and Saipan provided assistance to our customers and made the necessary travel arrangements for them to complete their travel,” Cape Air said in a statement released to Variety.

A Chinese tourist and female companion were complaining about being stuck on island for two days.

However, Cape Air managed to make arrangements for them so they could be booked for the 4:20 p.m. Delta Air Lines flight last Saturday.

Other passengers were transferred to Asiana Airlines.

Acknowledging the inconvenience to the passengers, United through Cape Air distributed hotel and food vouchers to the affected passengers.

“We realize this is an inconvenience to our customers and we apologize for the disruption,” the airline’s statement said.


Source: http://www.mvguam.com

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