St John's, Antigua (TDN)
-- The acting head of the Caribbean airline, LIAT, in a message to
staff, declared the comfort and well-being of passengers will be her
overriding priority.
"At the new LIAT, we are working to build an
airline which places the customer, our loyal passengers, at the center
of our focus," stated Julie Reifer-Jones, who was appointed Acting Chief
Executive Officer by the airline's board of directors this month.
Reifer-Jones
underscored the importance of the airline's focus on the security of
its passengers: "Today marks another significant milestone for LIAT - 57
years of continuous service to the peoples and countries of the region.
We can also proudly say that these have been 57 years of safely serving
the Caribbean."
Pointing out that for many destinations LIAT
remains the major carrier, transporting more passengers than any other
airline, she added: "LIAT continues to contribute to the economic and
social development of our region, providing important linkages for
inter-regional travel as well as for connections to international,
particularly trans-Atlantic, travel."
Recalling LIAT has evolved
from a single Piper Apache to its present fleet of 14 aircraft, she
asked for patience: "As we go through change once again, we promise to
serve our region better and in more efficient ways."
She thanked
customers and stakeholders for their patience and support as LIAT
transitions from its Dash-8 fleet to new ATR aircraft: "This change of
fleet is a major investment for the company with a cost of US $107
million."
She was pleased to note, however, that on several
routes, "our passengers are already experiencing the comfort of our new
ATR 72s."
In addition to the introduction of new aircraft into
the fleet, the airline has been able to stabilize its flight schedules
throughout the Caribbean: "By the end of this year, we will have six new
aircraft and this should improve our operational performance
considerably,” she reported.
The LIAT acting CEO proclaimed the
fleet modernization which continues into 2014 will improve schedules:
"By the end of next year we expect to have a completely new fleet. In
addition, we are actively working to improve on-time-performance and our
customer service."
On its 57th year of service to the Caribbean,
Reifer-Jones saluted all LIAT employees "who throughout the years have
helped to build this outstanding Caribbean institution. As we move
forward, we encourage everyone to keep the LIAT flag flying high."
Source: http://www.thedominican.net
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