Wednesday, August 14, 2013

Sierra Blanca Regional Airport (KSRR) Ruidoso, New Mexico: Super service delivered by line tech

Dave Pearce - Ruidoso News 
Barbara Kizer, line technician at Sierra Blanca Regional Airport, fuels up a plane. Kizer recently was praised by customers for her willingness to go beyond her job description to help them. 

One of the line technicians at Sierra Blanca Regional Airport received heavy plaudits from members of a jet flight crew for going well beyond her job description during their recent trip to Ruidoso.

The Rex Burns Jetsuite flight crew wrote June 15, on a nationally-used Website viewed by pilots interested in assessing the fuel prices, hours and amenities of airports across the country that Sierra Blanca Regional Airport is lucky to have an employee like Barbara Kizer.

“We arrived (at the airport) at 10:30 p.m., on June 14,” they wrote. “Barbara gladly stayed late and went out of her way to help us, including taking us to the hotel in her personal vehicle.”

Her super service didn’t stop there, the crew noted.

“The next morning, Barbara again rose above the call of duty by picking us up in her personal vehicle two hours prior to her scheduled shift. Barbara is a true asset to your operation. Her positive attitude, initiative and willingness to rise above the call of duty deserves recognition.”

Kizer celebrated her one year anniversary with the village airport a few months ago, Assistant Airport Manager Sean Parker said.

She isn’t the only employee receiving praise from airport customers on the Website.

Another message was sent June 20, from airport patron Chris Davis, who wrote that when he pulled up in his Piper Arrow, he was met by three employees Sunday morning. “They had my fuel order and tied (his airplane) down before I had luggage unloaded,” he wrote.

“You can’t beat this type of marketing,” Airport Manager Dave Pearce said of the postings.

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