News Date: 27th August 2012
Delta Air Lines (NYSE:DAL) has been nominated 'Best Flight Experience to Africa' by Executive Travel Magazine's readers. Delta won gold status, the highest level award, ahead of South African Airways and British Airways in the magazine's Leading Edge Awards 2012. The annual awards recognize travel providers that offer innovative, high-quality products and services to business travellers.
This year marked the 10th anniversary of Executive Travel Magazine's annual Leading Edge Awards. Each year, the magazine's readers nominate top travel industry providers in categories ranging from the best international airline to the top hotel group for business travellers. In addition to its award for 'Best Service to Africa' Delta won a further 11 accolades.
"Delta has flown almost three million customers between Africa and the United States since we launched our first flights to Africa in 2006 and this award shows our customers value the service we offer," said Perry Cantarutti, Delta's senior vice president for Europe, the Middle East and Africa. "We'll continue to invest in our customers' experience by introducing more flat-bed seats and international Wi-Fi on Africa routes over the coming months."
A comprehensive network:
Delta is the leading airline between Africa and the United States, with flights to five African cities. Delta launched its first services to Africa in December 2006 and today operates:
Daily nonstop service between Johannesburg and Atlanta
Five weekly services between Accra and New York-JFK
Daily nonstop service between Lagos and Atlanta
Three weekly services between Monrovia and New York-JFK, via Accra
Up to three weekly nonstop services between Dakar and New York-JFK
Passengers flying to the U.S. benefit from connections to 160 onward destinations from Atlanta and 55 from New York-JFK.
Enhancements onboard:
Delta is introducing its new, custom-designed flat-bed seats on all wide-body aircraft on its international routes. The seats offer a 180-degree, fully horizontal bed and direct aisle access, as well as Delta on Demand in-seat entertainment. By 2014, all services between Accra and the U.S. will offer flat-bed seats.
Delta has introduced Economy Comfort - Delta's premium economy cabin product – on all its Africa flights. Customers flying in Economy Comfort benefit from up to four additional inches of legroom for 35 full inches of seat pitch and 50 percent more recline than Delta's standard Economy class seat.
Investment on the ground:
BusinessElite passengers travelling from Accra benefit from Delta's Protocol service at the airport. This offers a personalized escort through every step of the airport experience - from checking in, security clearance and lounge pick-up, to arrival and baggage collection. Delta's Protocol service is offered in addition to SkyPriority - a series of priority airport services offered to premium passengers by SkyTeam airlines.
Delta has made significant investments in airport infrastructure at some of the airports it serves in Africa. In 2011 Delta opened two dedicated departure gates at Accra's Kotoka International Airport in conjunction with partner, KLM.
Delta continues to invest in its airport facilities in the United States. The airline is more than halfway through a $1.2 billion expansion of Terminal 4 at our JFK facility, which when complete will be one of the largest terminals in North America. The new facility will make connecting even easier for international passengers flying from Accra.
Delta Air Lines serves more than 160 million customers each year. During the past year, Delta was named domestic "Airline of the Year" by the readers of Travel Weekly magazine, was named the "Top Tech-Friendly U.S. Airline" by PCWorld magazine for its innovation in technology and won the Business Travel News Annual Airline Survey. With an industry-leading global network, Delta and the Delta Connection carriers offer service to more than 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.
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