Saturday, July 28, 2012

Myrtle Beach’s Vision Airlines passengers in limbo as flight delays stretch, one more than a day

MYRTLE BEACH -- A flight out of Myrtle Beach became a precious commodity for some travelers Saturday. 

 Flights on Vision Airlines to Louisville, Ky., and Indianapolis were delayed for hours or days. In the case of Indianapolis fliers, the delay has already lasted more than a day. Scheduled to depart at 4:40 p.m. Friday, the flight to Indianapolis had yet to leave Saturday evening, leaving its passengers stranded an extra day on the Grand Strand. The airline’s website estimated it wouldn’t depart until 5:30 a.m. Sunday morning. The flight to Louisville had been scheduled to take off at 11 a.m. Saturday, but the airline’s website estimated Saturday night that the flight would not leave until 11:05 p.m Saturday.

Mary Ryan, whose daughter and young children had been planning on flying to Louisville Saturday, said, “It’s been a nightmare.”

Ryan said nobody in her family had been able to get in touch with anybody at the airline on Saturday, and they weren’t sure when the flight might leave. “They're not telling anybody anything,” Ryan said.

Customer service hours for the charter airline, which provides service from Myrtle Beach to six cities in the Midwest, are open only Monday through Friday, and calls to numbers at the airline’s headquarters went unanswered Saturday.

After nearly six hours at the airport, Ryan’s group left and returned to their home in North Carolina without knowing when they should show back up. Vision’s policies state that in delays of more than an hour, customers should be provided a time to be back at the gate, in case they choose to leave.

Meanwhile, a representative at Myrtle Beach International Airport said that the phone’s been ringing off the hook.

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