Wednesday, December 28, 2016

Allegiant Air apologizes for diverted Ogdensburg flight

OGDENSBURG - Allegiant Air has offered an apology to passengers for a Christmas Eve flight originally bound from Ogdensburg to Florida that was forced to land in Syracuse because of a mechanical problem.

A spokeswoman for Allegiant Air confirmed that the Dec. 24 flight from Ogdensburg experienced a midair mechanical problem that forced the pilot to land at Hancock International Airport in Syracuse.

Allegiant Air Flight 1711 departed Ogdensburg at 12:40 p.m. enroute to Fort Lauderdale-Hollywood International Airport when the flight’s captain made a decision to reroute the plane to Syracuse, according to Allegiant Air Spokeswoman Krysta Levy.

“The aircraft experienced a mechanical issue in flight, and the captain diverted to Syracuse Hancock International Airport,” Ms. Levy said in a statement. “The aircraft landed safely and was met by airport fire crews as a precaution.”

The Allegiant Air spokeswoman did not elaborate on the nature of the mechanical issue that forced the diversion of Flight 1711.

Ms. Levy said there were 160 passengers and six crew members on the flight, and that all of those on board deplaned safely at the Syracuse terminal gate.

A replacement aircraft was dispatched to carry the passengers on to their final Fort Lauderdale destination, according to Ms. Levy. She said the passengers landed in Fort Lauderdale at 8:45 p.m. local time on Christmas Eve.

She said the airline apologized to the passengers for the disruption of service. “We sincerely apologize to our passengers for the inconvenience and disruption to their plans,” Ms. Levy said. “Passengers were provided $100 vouchers for future travel on Allegiant as well as food service in the gate area.”

Ogdensburg Bridge and Port Authority Executive Director Wade A. Davis praised Allegiant Air for its handling of the Christmas Eve incident, and the role the airline is playing in helping spur economic activity in the region. “Ogdensburg International Airport is accomplishing great things for the local economy and safety in aviation is number one,” Mr. Davis said in an email. “OGS commends the professionalism of Allegiant to make the right calls to keep the traveling public safe. Thanks to these professionals, flights out of OGS are operated safely and efficiently.”

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